Owning a vet practice is a wonderful business to have. There are so many animals that need our help day and day out, and creating a space so people can assist with that is extremely important.
That being said, if you feel like your practice is a little outdated, and you are looking to modernize or improve its services so your cute patients and their owners can get the best treatment they deserve, then there is a couple of things you can do.
This piece is going to take a look at some top tips on how you can do just that, so read on to find out more!
Get a Vet Mobile App
Mobile apps are taking over as a means of creating an easier customer experience, and vet practices are not exempt from benefiting from one either! There are many different uses for apps for businesses, and customizing them to fit your goals can make them even more useful for your clientele.
For example, you can offer answers to common questions, provide a care section for each animal, create a direct line of communication between your customers and their vet practitioner, and allow customers to receive any test results or updates without having to call in.
Admin Assistance
Whether your vet practice is small or on a large scale, there is always paperwork, admin, and legalities to contend with. The issue is, if your vet practitioner staff are having to take on this task themselves, it leaves much less time for them to see patients and do what they do best. Even if admin is done after hours, it can leave practitioners exhausted and overworked, and can compromise their abilities. It is highly likely to result in burn out and your staff will leave to work somewhere better organized.
Having smooth running admin allows everyone to do their jobs effectively and efficiently, and you can get outside help to make that happen. If you are interested in learning about this, take a look at Vetcelerator. They are here to help you run your vet practice and offer essential support.
Update Your Technology
If your technology is not up to scratch, there is a good chance that this will be hindering the practice’s productivity and taking up valuable resources. Where possible, make sure your software is updated, allow customers to book in and cancel appointments online (which increases the likelihood that customers will cancel rather than just not show up, wasting a precious appointment time), and have a screen to enable them to sign in at reception digitally. Every minute counts!
The Finishing Touches
If you can go above and beyond for your customers, then the little things really help. Offering them a cup of tea while waiting, having tissues on hand, or sending them a card after they lose a pet can all be extremely comforting and very much appreciated. Much like doctors, there are often times someone is at the vets with their pet because something is wrong, so if you can ease that worry or pain, then it will always be worth doing.
