As a landlord or property manager, you know that the right tools mean everything when it comes to managing your business.
Software is one way you can streamline your management tasks and automate your business.
But choosing among management options can quickly become overwhelming. With so many software options for landlords currently on the market, it’s easy to lose track of which platform best meets your needs when considering pricing models and features.
Innago and Avail are two popular property management software options. However, they also have some key differences, especially in pricing and reviews. If you’ve narrowed your decision down to these two options, you’re in the right place.
In this article, we compare the pros and cons of Innago and Avail software. By the end, you’ll hopefully know which platform is best for your rental business.
Pricing
Avail
Avail’s pricing model consists of two different plans: Basic Unlimited and Unlimited Plus.
The Basic Unlimited package is free. It offers basic management features: tenant screening, state-specific lease templates, listing syndication, online rent collection, and maintenance management. Certain add-on services are paid, however, such as ACH payments and application fees.
Avail’s Unlimited Plus plan offers a few more features, including a custom rental application builder and next-day rent processing. The pricing for this plan is unit-based; landlords pay an additional $5 for every unit.
In both plans, tenants pay fees for rental applications, renter’s insurance, and ACH transfers, and credit/debit transactions by default.
Overall, Avail received 4.7 out of 5 stars for “value for money.”
Innago
Innago has an unusual pricing model: access to the software is free for landlords.
How can this be? Instead of charging you to use the software, Innago charges small fees to your tenants for certain add-on services. For instance, Innago collects $2 on every rent payment made via ACH transfer and 2.75% on credit card transactions. Tenants also pay reasonable fees for credit and criminal reports and may purchase renter’s insurance on the platform.
You can take on any of these fees for your tenants if you choose, but you aren’t required to. This means Innago is entirely free for landlords—no hidden fees or caveats.
Overall, Innago received 5 out of 5 stars on Capterra for the “value for money” metric.
Features
Avail
Avail offers the following key features across their two plans:
- Listing syndication
- Tenant screening (including credit reports, criminal reports, eviction histories, and income verification)
- State-specific lease templates
- eSignatures
- Online rent collection
- Automatic recurring payments and rent reminders
- Tenant credit reporting
- Maintenance management (including ticket tracking, task delegation, and photo uploads)
- Custom rental application and lease builder
Overall, Avail’s features received 4.5 stars out of 5 on Capterra.
Innago
Innago offers all users the following key features:
- Online rent collection (via debit, credit, or ACH transfer)
- Listing syndication on major listing sites like Zumper, Realtor.com, and PadMapper.
- Custom rental application builder
- Tenant screening (including credit, criminal, and eviction reports)
- Online leasing with eSignatures and unlimited Cloud storage
- Automated rent reminders, messaging, and late fee enforcement
- Recurring payments
- Maintenance management tools with ticket tracking and photo/video upload
- Financial reporting tools
- A mobile app
- Customer support via phone, email, and live chat
Overall, Innago’s features received 4.8 stars out of 5 on Capterra.
Customer Support
Top customer support is nonnegotiable for any product you invest in for your business. Property management software is no different. If you can’t get help and support when you need it, the quality of the software and its usefulness to you is vastly impacted.
Avail offers customer support via online requests, email, and a customer support line. Users can also browse a help center blog with videos and demos explaining how to use its features. You can also connect with other landlords on a community forum for Avail users.
Innago has a different approach to customer support: all users are assigned a designated support representative who offers personal help during set-up and beyond. Users can reach their representative by phone, email, or live chat, and can always call the general support line after hours. Finally, Innago offers a learning center with informational blogs about its features, and the company also hosts live webinars and individual demos by request.
Overall, Avail’s customer support earned 4.7 out of 5 stars, while Innago’s earned 4.9.
Reviews
Considering all the above, around 87.2% of Avail users said they would recommend Avail software to other landlords (according to Capterra). On the other hand, 97.4% of Innago users said they would recommend Innago to others.
The stark difference here in the “likelihood to recommend” metric demonstrates just how much more satisfied Innago users are with their management tools than Avail users.
Conclusion
If you’re considering Innago vs. Avail, there’s a clear winner: Innago. Innago’s free pricing, powerful features, and reliable customer support make it the most highly rated software in every category.
If you’re looking to begin using or transition to a new property management software platform, look no further than Innago.
