Do you want a complete analysis of your company’s sales? The company must know about the customers’ demands and satisfaction levels for competition in the market. There are several ways to get customers’ opinions and one of them is conducting a survey.
It’s a modern era and it’s easy to conduct surveys without using any physical questionnaire by distributing to the targeted audience. Now, you can easily create survey templates online by visiting online websites like SurveyKing and customizing your template. There are multiple survey questionnaires according to the nature of acquiring respondents’ responses. These survey templates include:
- MaxDiff Analysis
- Net Promoter Score
- Conjoint Analysis
- Likert Scale
What is the Net Promoter Score?
Net Promoter Score is a survey questionnaire in which respondents are given a rating scale to rate the company’s products, services, and features. The respondents choose the rating scale according to their satisfaction level and submit these responses. The rating scale may be -100 to 100 and after collecting the respondents’ responses the company can easily analyze its marketing level, its brand value, and customers’ positive feedback.
Why is the Net Promoter Score template important?
The success of any survey depends upon acquiring results from the respondents’ responses. If you get better analytical results from surveys then you can easily analyze your weak and strong points as the customers are the better judges to rate your products and services. The survey template is important because it forces the audience to choose one specific number from the rating scale. So, you can get more accurate analytical data from the customers.
Where can you use the Net Promoter Score Template?
You can use this survey template when you want to get customers’ feedback or employee satisfaction level. It is done to know the company’s weak and strong areas by collecting accurate data. The net promoter score describes how much your audience is attracted to your company brand.
For knowing employee satisfaction level in the company, the net promoter score survey template offers the opportunity to the employees to give honest feedback about the company’s services and its facilities. In this way, one can formulate a better strategy to satisfy the working people in the company.
Similarly, to know about the customers’ satisfaction level it’s imperative to survey so that the customers can easily rate the company’s products, services, and features. In this way, a company can compete with its competitors by understanding the customers’ demands and requirements.
How can you get results from the Net Promoter Score?
It’s critical to finalize the results after collecting respondents’ responses. The rating scale is divided into three parts to understand the audience feedback. It includes:
Those respondents who select 9 and 10 numbers on a rating scale from 0 to 10 are called promoters. These audiences are highly satisfied with the company’s products and services. They are the brand-building customers.
Those respondents who select 7 and 8 rating numbers are called Passives. These respondents are not much satisfied with the company’s services, but they don’t say negative things about the company therefore, these customers are considered neutral customers.
Those respondents who select rating numbers from 0 to 6 are called detractors because they say negative things about your company and they are highly unsatisfied customers for your company.