For years, outsourcing IT development and maintenance have been a major topic in Albania. Accessibility, more resilient recovery from disasters, greater access to subject-matter experts, reduced costs, and the opportunity to focus on core company development are all common benefits of IT outsourcing in Albania.

Outsourcing in Albania, on the other hand, adds a more complicated service model, privacy and safety problems, less visibility, and less control over the whole IT infrastructure, making it more difficult to align IT outputs to a company’s business goals.

This post will highlight the major principles, benefits, and problems of embracing IT Outsourcing in Albania, as well as how it may assist your firm reach its strategic goals in times of global crisis.

What is IT Outsourcing in Albania?

IT outsourcing in Albania refers to the use of third-party service providers to supply IT-enabled systems and processes, services and applications, and facility management for business outcomes.

Outsourcing, which incorporates public utilities, microservices, and cloud-enabled outsourcing, assists clients in creating the appropriate sourcing strategies and sense of direction, selecting the ideal IT service providers, structuring the best contracts possible, and governing deals for long-term win-win relationships with outside providers.

Outsourcing allows businesses to cut costs, expedite time to market, and leverage outsider experience, facilities, and/or intellectual property.

Types of IT Outsourcing in Albania

There are various forms of IT outsourcing in Albania, which are distinguished by where and how the work is performed. These are some examples:

Project-based outsourcing

Also referred to as software development outsourcing, nearshoring, offshoring, and so on. In this situation, the corporation gives the external outsourcing provider all project-related information, and the supplier handles all software development, quality management, and project management.

  1. Onshore. It is the process of selecting professionals in your town or nearby. It’s a terrific alternative for keeping things in check at a low expense.
  2. Nearshore. It outsources to adjacent countries that share the same time difference. It is simpler to interact with developers if you choose this choice, but it is not always advantageous.
  3. Offshore. It is being outsourced to another country. This style helps you to save the most money.

Out Staffing

Body Leasing is another term for it. The corporation buys the time of its staff from the IT outsourcing company in the event of the out-staffing model. Typically, the employer will pay hourly or monthly rates.

Opening of R&D Center

Offshore Office is another name for it. Some businesses establish a Research and Development Office in another nation (typically under the same brand name) and hire locals to work in the office.

Benefits of IT Outsourcing

Companies outsource individual business tasks for a variety of reasons. Among the most common causes are:

  • Increasing the focus of the company
  • Possession of world-class capabilities
  • Controlling and lowering operating expenses
  • Improving the efficiency of time-consuming functions
  • Risk sharing with the third-party company
  • Increasing the utilization of outside resources

The following are the primary advantages of IT outsourcing:

Outsourcing Cut Costs

When you outsource, your costs are more predictable. For example, when you utilize a hosted server, you can set your monthly expenses at a predefined level. Aside from predetermined quantities, there aren’t any maintenance or equipment expenses.


The most common rationale for outsourcing any project is to gain access to professional expertise and experience that current workers may not be able to provide. The best part is that you are not required to pay for any IT training. It’s the outsourcing company’s responsibility to teach your personnel about the most latest methods and programs.

Access to Global Resources

Numerous outsourcing organizations can assist businesses that lack personnel flexibility, office area, or personal language to service clients in various time frames throughout the day.


Outsourcing can result in significant cost savings. According to studies, outsourcing e-mail management alone would result in significant savings for more than 80% of organizations with fewer than 100 employees. IT businesses can provide access to tools and services at far cheaper rates than your company would incur if you did it yourself.

Best Practices for IT Outsourcing

Choose the appropriate project

Some projects cannot be outsourced. Whenever your project involves special needs or is unconnected to your primary company, outsourcing works best.

Many businesses, for example, use cloud services such as Google Cloud and Amazon Web Services to host their websites. Although the company excels at developing online applications, it cannot operate a hosting environment.

Instead, they contract with cloud service providers to operate and manage the infrastructure. They benefit from a professionally managed environment without incurring the expense of maintaining their systems.

Outsourcing should allow your staff to concentrate on what they specialize in best while also helping you to complete your project more quickly.

Develop a plan

Make clear, attainable goals with well-defined dates. You now have more influence over your project. It also enables vendors to develop realistic and well-defined proposals.

Hence the more information you possess, the simpler it is to evaluate the project’s size and cost. And, by developing a sound plan from the start, you will always have a resource to link back to if the project deviates from the original plan.

Choose a reliable source

Your outsourcing provider functions as an extension of your business. Choose someone with whom you feel more comfortable discussing business and trade secrets, otherwise, the endeavor will fail.

As a starting point, select a provider who is familiar with your industry. They also need to be completely consistent with your goals and company culture. The more they grasp your requirements, the more smoothly the project will run.

If you’re still undecided, consider starting a test run project. This allows you to collaborate without jeopardizing your main project.

Assemble a dedicated team

Possessing dedicated resources is critical for major, long-term projects.

Many service providers charge according to the Time & Material approach. The issue with T&M is that the supplier can assign developers to various tasks based on their availability. This is beneficial to the supplier, but it implies that the team is always shifting. It takes time and money to constantly bring fresh developers up to speed.

Dedicated teams provide you with a stable crew for the duration of the project. While more expensive at first, you earn money through training and onboarding. The project just has to be presented to developers once. As a consequence, you’ll have a staff that embraces your project from the start.

Be Agile

An agile approach is the most popular software development method. Agile is used by 71% of firms, and agile initiatives are 28% more profitable than traditional projects.

Agile development is carried out in short iterations. Each iteration is only a few weeks long and consists of generating, testing, and launching new versions. When compared to typical development, a new release can take several months.

Agile allows for better flexibility and speed in implementing new changes. Agile has been used successfully by companies as large as Microsoft in anything from small jobs to enterprise-level initiatives. Moreover, considering its flexibility, many providers provide agile at a fixed price.

Don’t base your decision solely on the price

Many businesses use outsourcing to minimize costs. While it is less expensive to outsource, it should not be your only metric.

Finding a provider who is less costly than an in-house staff while providing the same level of knowledge and quality is critical. That can be a difficult balance to strike, but keep in mind that you get what you pay for.

Many experienced outsourcers propose compiling a list of offers and then eliminating the lowest and highest-priced bids. Then, considering your budget, needs, and expectations, select one of the remaining possibilities.

Keep a record of everything

Each step of your outsourcing effort should be documented, including deliverables, modifications, revisions to the project management plan, and updates. This enables you to monitor your progress and provides you with the information you need to keep the project running after the contract ends.

Documentation does not take any particular shape. Email, written notes, guides, bug tracker entries, and sometimes even code comments are all included. The most crucial thing is to keep track of everything that was accomplished on the job and the time it was completed.

Clear communication

Nothing is more damaging to a joint effort than a lack of communication. Communication keeps all parties involved informed of project updates.

When outsourcing, this might be difficult, notably if both teams are located in different countries. Communication is influenced by language, culture, and temporal disparities. However, the project’s success is entirely dependent on communication. Roadblocks, development issues, and requirement modifications can be disastrous to a project if they are not communicated swiftly and clearly.

There is no excuse for businesses to not interact using the tools and methods available today. If a face-to-face encounter is not possible, make a phone call, compose an email, set up a group chat, or utilize a web-based messaging application. Continue to collaborate in whatever way you can.

Take charge of your project

This remains your project, regardless of whether another company is currently working on it. As though it were being done in-house.

Maintain constant contact with your outsourced team. Check deliverables regularly, and don’t be afraid to approach the vendor if you have any problems.


We try to dispel the idea that information systems outsourcing is limited to low-profile outputs and last-resort decisions in this post. We discovered that even large technology organizations outsource with significant benefits. Furthermore, IT outsourcing is an excellent way for early-stage firms to save time and money.


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