Insurance technology refers to the use of cutting-edge technologies by insurance companies to streamline operations and boost productivity, for example, blockchain, artificial intelligence (AI), and the internet of things (IoT). Startup insurance companies were the first to embrace technology; nowadays, all insurance companies at large have embraced it. Throughout the years, there has been a change in trend in technology surrounding insurance.

  1. The Internet of Things

IoT involves the use of connectivity among different devices. These devices have sensors and automated activation features. People use these gadgets everywhere, including at work and during their free time. This technology aids insurers in data technology, analysis, and client engagement. This technology allows insurers to communicate with clients on different devices using apps such as Zenjuries. It also makes it easy for insurers to gather evidence for claim files and evaluate data from various devices to price policies.

  1. Artificial Intelligence and Machine Learning

Artificial intelligence involves using computers and algorithms to perform speech recognition, picture analysis, and complicated decision-making that traditionally needed human intelligence. Machine Learning allows computers to gain experience and ensures the gradual improvement of forecast accuracy. Insurance companies primarily use them to improve their operational efficiencies and customer service. Applications include; chatbox, predictive analytics, competitive pricing models, and personalized services.

  1. Blockchain

Blockchain enhances safe document storage and aids in improving privacy and security. This feature can detect mischievous and unlawful acts making it the best option for fraud prevention. It also has smart contracts that can streamline the movement and loading of the information. Blockchain can track sensitive data to maintain the confidentiality of medical and financial records. Benefits of blockchain technology include; People obtaining refunds more rapidly since all aspects of the insurance will be under one chain. It promotes peer-to-peer insurance because its security features and intelligent contracts enable trust between geographically and economically distant people. It also provides a usage-based experience by making it possible for businesses to collect and track data at a more granular level than ever before, giving insurers a better understanding of policy holders’ everyday activities. Due to this, customers may see that their insurance prices depend more strongly on their actions, such as the amount of time they spend at home each week or the distance and speed at which they drive.

  1. Robotics, Drones, And Other Connected Devices

Artificial intelligence and IoT have also facilitated the use of connected technology to change how insurers weigh risks, route claims, and countersign policies. This includes the use of programmable machines that mimic human movement and behavior that may alter how insurers determine risk, for instance, by changing how they handle claims for workers’ compensation. Drones are Robots without pilots that can function in hazardous or inaccessible environments. Drones have become popular among property and liability insurers, particularly for inspecting damage following an accident or natural disasters such as hurricanes and wildfires. Autonomous vehicles are vehicles without human drivers that go on public roadways. A car’s price may include insurance expenses due to insurance technology, and rates may increase as more advanced equipment is introduced and collision costs increase.


Finally, these insurance technology solutions can assist insurers in enhancing each step of their value chain. Adopting features such as personalization and customization of services such as Zenjuries is a milestone in the insurance industry. These new technologies assist the insurance sector in meeting client demand, producing efficiencies, and cutting costs.


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